Welcome, Landmark Homeowners
For the convenience of our rental property owners, Landmark Vacation Rentals is pleased to provide access to the Owner Portal—an easy-to-use online interface where you can view monthly statements, create or modify reservations, and manage key aspects of your property.
Whether you’re planning your own stay, hosting friends or family, or simply reviewing performance and availability, this page will guide you through everything you need to know to ensure a smooth and efficient experience.
Your Owner Portal
Access the Owner Portal here:
Log In to Owner Portal
From the Owner Portal, you can:
Block off dates for your personal use
Create “Guest of Owner” reservations
View monthly financial statements
Submit reservation notes and linen service requests
Track property availability and bookings
Important:
When entering an Owner Stay or Guest of Owner Stay, please be sure to add notes if linen service is required.
If no notes are included, it is assumed no linens are needed.
Cleaning is automatically scheduled for all owner and guest stays.
This helps ensure the home is guest-ready after your stay and avoids misunderstandings or miscommunications.
Blocking Time on Your Calendar
Please remember that if you plan to use your property or have friends or family stay, it’s essential that you block these dates directly through the Owner Portal.
If dates are not properly blocked, your home remains open for guest bookings—and cancellations due to unblocked owner stays can negatively impact guest experience and property performance.
Linen Service Requests
If you or your guests require linen service during a stay:
Be sure to clearly note this in the reservation details on the Owner Portal.
Short notice linen requests may not be able to be accommodated, so please notify us well in advance.
Communication with the Team
We want to serve you promptly and efficiently, and we ask for your help in maintaining clear and professional communication:
Phone: Call our office at (910) 928-0055
Text: Message us at (910) 698-8822
Email: Reach out to us anytime at manager@landmarkrentals.com
During normal business hours (Monday through Friday 9 AM to 5 PM), these methods of communication are monitored by our team. After hours, our staff rotates on-call responsibilities, and the team member on call montiors emails, voicemails, and the team texting line regularly for urgnent matters and will respond to any emergencies as needed. Any non-urgent emails, calls, or texts will be responded to on the next business day. We kindly ask you to avoid calling or texting with non-urgent matters during the Saturday turnover day in the busy summer season as our entire team is performing property inspections and ensuring that each property is ready for the next guest's arrival. The office line and team text number ensure that your call or message gets the fastest response from the right person.
What You Can Expect From Landmark
At Landmark, we believe that managing your vacation rental is a true partnership. Our team is dedicated to caring for your home, optimizing your rental income, and ensuring every guest has a five-star experience.
To help us do our best work, we kindly ask for your support in keeping owner/guest of owner reservation details accurate, respecting your calendar's availability, and reaching out through the appropriate channels for service requests or questions.
We truly value your continued partnership and are always here to support you.
If you ever need help with the Owner Portal—or anything else—please don’t hesitate to reach out.
